Frequently Asked Questions
Everything you need to know about our premium jewelry and service.
What materials are used in your jewelry?
We use high-quality materials including solid 10k and 14k gold, as well as 18k PVD gold plating over premium 316L stainless steel or jeweler's brass to ensure durability and a long-lasting shine.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all packaging included. Please note that custom pieces are final sale.
Does the jewelry come with a warranty?
Yes, we offer a Lifetime Warranty on our gold-plated and solid gold products that covers any manufacturing defects or accidental breakage under normal wear.
Will your jewelry turn my skin green?
No. Our jewelry is crafted with high-grade base metals and thick PVD plating designed to be hypoallergenic and resistant to tarnishing or oxidation.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to the carrier's website to monitor your delivery.